Respond to inbound consumer messages within 60 seconds using canned responses.
Maintain 97%+ accuracy in response handling, with random audits for quality.
Keep conversations contextual, such as empathizing with users while prompting scheduling.
Drips is the founder of conversational texting and a leading automated humanized texting platform for brands to hold conversations at scale. They seek to expand their work-from-home conversation improvement team, emphasizing high standards and humanized interactions.
Handle a high volume of inbound and outbound calls in a fast-paced environment.
Schedule, confirm, reschedule, and cancel medical appointments accurately.
Document call outcomes and appointment details accurately in internal systems.
We are a fast-paced, insurance-related environment focused on providing compassionate assistance to patients. Our team is metrics-driven and we value strong phone skills and attention to detail.
Works closely with sales teams and customers to manage orders and provide proactive customer service.
Handles purchase orders, coordinates with plants and logistics, and ensures compliance with Sox standards.
Supports restoration efforts during storms/emergencies, occasionally working nights, weekends, and holidays.
Koppers is an integrated global provider of treated wood products, wood treatment chemicals and carbon compounds. With more than 1,800 employees, it serves customers worldwide and promotes a Zero Harm culture focused on safety and environmental stewardship.
Monitor Retail and PAS interactions using Cresta-enabled scoring, manual validation, and live interaction reviews.
Analyze monitoring results, identify trends, and provide clear insights and recommendations to business partners.
Support quality standards through calibration sessions and contribute to continuous improvement efforts.
Oportun is a mission-driven financial services company that provides affordable credit and financial tools to underserved communities. With over $21.3 billion in credit provided, the company fosters a diverse, equitable, and inclusive culture.
Handle inbound and outbound calls to resolve patient issues, process reorders, and ensure accurate billing.
Obtain and process authorizations while maintaining patient confidentiality and documentation.
Maximize patient retention through cross-selling and provide cross-functional support across business units.
CCS is a healthcare company specializing in chronic care management through its LivingConnected® platform, using data-driven insights to improve patient outcomes. It supports over 200,000 people annually and is recognized as a Great Place to Work®, fostering a patient-centric culture.
Verify data from source documents according to established procedures and rules.
Correct errors, add or delete data as appropriate and assemble files in prescribed sequence.
Complete timesheets weekly and follow standard procedures as outlined by ISO requirements.
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics. They are a large organization committed to equal opportunity employment and fostering a diverse and inclusive workplace.
Manage and coordinate reservation requests and ensure accuracy.
Collect and document client preferences and booking details.
Communicate confirmations, updates, and necessary follow-ups.
Aisles & Abroad is a company that supports reservation management and client coordination. They offer a fully remote work environment with structured onboarding and professional development opportunities.
Research travel options based on client preferences and budgets
Assist with reservations for hotels, cruises, vacation packages, and other travel services
Coordinate reservation details and help organize travel itineraries
We help clients research and coordinate travel plans including hotels, cruises, and vacation packages. We offer a remote, entry-level friendly work environment with training and flexible scheduling.
Review and process healthcare claims in accordance with payer requirements and established procedures
Verify claim information for accuracy, completeness, and consistency before submission
Work with billing and coding teams to investigate and resolve claim-related issues
Raventra Health is a medical services company providing outsourced billing, coding, and claims processing solutions for provider groups and hospitals. They foster a remote work environment and value accuracy, teamwork, and continuous improvement.